Delete your PassBridge account
Last updated: 13 October 2026
PassBridge is a Cambridge English exam preparation app published by CPAJE Development SL (Málaga, Spain). This page explains how to delete your PassBridge account and the data associated with it, and what we keep.
How to delete your account
From the app or the website: immediate deletion
- Sign in to PassBridge, in the app or at passbridge.app. No need to reinstall the app: the website works too.
- Open Profile.
- At the bottom of the page, choose Delete my account, then confirm.
Deletion is immediate and permanent: it cannot be undone.
If you can no longer sign in
Write to contact@passbridge.app from your account's e-mail address, with the subject "Account deletion". If you write from another address, we will ask you to confirm the request from the account's address. We delete the account and confirm it by e-mail within 30 days at most.
Premium subscription
Deleting your account cancels your subscription immediately, without refund of the current period. To keep access until the end of the paid period, cancel the subscription first (Profile → Manage my subscription), then delete your account when the period ends.
Data deleted
| Data | When |
|---|---|
| Account: e-mail address and login | Immediately |
| Profile: first name, age, language, level, target exam and exam date, e-mail preferences | Immediately |
| Activity: exercise answers, scores, mock exams, placement test, lessons, progress, streaks and badges | Immediately |
| Your work: Writing texts, transcriptions and assessments of your Speaking recordings | Immediately |
| History of the e-mails we sent you, AI usage counters | Immediately |
| Safety copies of this data at our hosting provider (trash and change history) | Erased for good within 30 days |
If you had received gifted Premium access, your e-mail address is removed from our log of gifted access.
Data kept
| Data | Why | How long |
|---|---|---|
| If you subscribed: invoices and payment history (amounts, dates, billing e-mail address), kept by our payment provider Stripe | Accounting and tax obligations | 6 years |
| Technical log of subscription changes (internal identifier, no name or e-mail address) | Billing record | 6 years |
| Audio files of your Speaking recordings | Our hosting provider does not yet allow them to be erased automatically. They are no longer linked to your account. | Until they are erased, which you can request at contact@passbridge.app |
| Usage measurement events (pages viewed, key steps, technical errors; never your answers or texts) | Audience measurement and error fixing, performed by our hosting provider. They are no longer linked to an existing account. | Retention period set by our hosting provider (Base44) |
We store no bank details: your card number is only known to Stripe.
Questions: contact@passbridge.app. See also our privacy policy.